Refund Policy
Last updated: 25 October 2026
In short: CareerOS Credits are bought through Google Play. Ask Google Play first; if that isn't possible, contact us within 14 days about credits you haven't used. If a feature fails on our side, we return your credits automatically.
1. What this covers
This policy covers CareerOS Credits bought in the CareerOS app. CareerOS is free to download, and most features are free to use. Credits are a virtual in-app currency with no cash value (see our Terms and Conditions).
2. Purchases go through Google Play
All credit purchases are made and paid for through Google Play. We never see or store your card or bank details, so payment refunds are issued by Google to your original payment method.
3. How to ask for a refund
Within 48 hours of buying
Request a refund directly from Google Play: open your Google Play order history, find the CareerOS purchase and choose Request a refund. Google decides these requests under its own refund policy.
After 48 hours
Email careeros.info@gmail.com with your CareerOS ID, the email on your account and the Google Play order number (it starts with "GPA."). We will review requests for unused credits made within 14 days of purchase and reply within 5 working days. If we approve, the refund is issued through Google Play.
4. What can be refunded
| Situation | What happens |
|---|---|
| Purchased credits you have not used, within 14 days | Eligible for a refund on request |
| Accidental duplicate purchase | Eligible for a refund on request |
| Credits charged but not added to your wallet | We add them, or refund the purchase |
| A premium feature failed for a technical reason on our side | The credits it used are returned to your wallet automatically |
| Credits already used on a completed feature | Not refundable |
| Credits you sent to another user | Not refundable; transfers are final |
| Free bonus credits (rewarded ads, referrals, promotions) | No refund; they were not paid for |
Nothing in this policy affects your statutory rights as a consumer where you live.
5. What happens to your credits after a refund
When a purchase is refunded, by Google or by us, the credits it added are removed from your wallet. If some of them were already used or sent, your balance is not taken below zero, but we may refuse further refunds or limit credit features on accounts that repeatedly refund credits after using them.
6. Contact
Refund questions: careeros.info@gmail.com.